Distance Selling Contract

Detailed terms of the Distance Selling Contract regarding our digital sales and services.

ARTICLE 1 - PARTIES AND DEFINITIONS

Seller: ETS2.tr (Hereinafter referred to as the "Seller" or "Platform".)

Email: destek@ets2.tr

Buyer: The consumer or user who makes a digital purchase electronically using the payment infrastructures via the Seller's platform or through guest user login. (Hereinafter referred to as the "Buyer".)

ARTICLE 2 - SUBJECT AND SCOPE OF THE CONTRACT

The subject and main basis of this contract is the determination of the material, moral, commercial, and legal rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts No. 29188 regarding the sale and delivery of the "Digital Product" services ordered by the Buyer electronically and remotely via the Seller's site.

The Buyer accepts and declares that they have been fully informed through a textual contract that the ordered product is of a digital nature having copyrights and technical specifications, that there is no physical shipment and delivery, and that its delivery will be completely online and via electronic means through an access (download / account definition) link after the order.

ARTICLE 3 - PRODUCT INFORMATION SUBJECT TO THE CONTRACT AND PRICING

  • 3.1. The service subject to the contract consists of in-game virtual add-ons, patches, graphic models, and mods exhibited on our platform by the contracted third-party seller (mod makers) or directly offered under the Seller's assurance.
  • 3.2. The final sales amount paid by the Buyer is the amount clearly shown in the cart during the payment and approval step, in the most transparent way, including VAT (if any) and all taxes.
  • 3.3. Following the payment approval, the collection is carried out via the payment institutions contracted by the Seller with pos/3D secure safety. The order transaction receipt or e-archive invoice generated through the system is forwarded to the registered email address of the Buyer.

ARTICLE 4 - GENERAL PROVISIONS, COMMITMENTS, AND COMPLIANCE WITH THE CONTRACT

  • 4.1.The Buyer declares that they have examined the basic technical specifications, minimum system and game version requirements of the goods or services subject to the contract in the showcase and listing details of our website and have accurate information.
  • 4.2.The packaged product delivered electronically is provided to the Buyer as soon as possible after the approval process, with server access granted and linked from the "My Profile - My Orders" page tab.
  • 4.3.The platform management cannot be held responsible for problems experienced due to reasons such as the user's insufficient or low hardware, conflicts with third-party mods, or owning an original unlicensed game.
  • 4.4.The Buyer cannot illegally trade and distribute the purchased products with third parties, copy and sell them without permission, or modify and present them as their own.

ARTICLE 5 - RIGHT OF WITHDRAWAL AND LEGAL EXCEPTIONS (SCOPE)

  • 5.1.According to the legislation of the T.R. Ministry of Commerce, the Exercise of the Right of Withdrawal without an excuse is exempted for software assets within the scope of "Services performed instantly in the electronic environment".
  • 5.2.Since the Buyer gains the right to download instantly after purchasing the product, they cannot make a return request without a reason.
  • 5.3.In case of technical defect, the Buyer must report their complaint to the support team within the first 2 (two) business days. If the defect is verified by technical personnel, a refund or product repair is provided.

ARTICLE 6 - PRIVACY AND DATA SECURITY

Personal data provided by the Buyer is protected in accordance with the KVKK (Personal Data Protection Law). Payment data is protected directly via BRSA-approved providers; the Seller does not store Credit Card information in its own database.

ARTICLE 7 - RESOLUTION OF DISPUTES AND COMPETENT COURT

In case of a legal dispute, Consumer Arbitration Committees or Consumer Courts are authorized as the resolution authority according to monetary values.

The parties shall be deemed to have confirmed that they have electronically accepted this Distance Selling Contract with their voluntary approval upon the complete realization of the order with all its conditions.