Distance Selling Contract
Detailed Distance Selling Contract terms regarding our digital sales and services.
ARTICLE 1 - PARTIES AND DEFINITIONS
Seller: ETS2.tr (Hereinafter referred to as "Seller" or "Platform".)
Email: destek@ets2.tr
Buyer: The consumer or user making an electronic digital purchase over the Seller's platform or via guest checkout using payment infrastructures. (Hereinafter referred to as "Buyer".)
ARTICLE 2 - SUBJECT AND SCOPE OF THE CONTRACT
The subject and legal basis of this contract is to determine the financial, moral, commercial, and legal rights and obligations of the parties pursuant to Law No. 6502 on Consumer Protection and Distance Contracts Regulation No. 29188, regarding the sale and delivery of "Digital Product" services ordered remotely and electronically by the Buyer over the Seller's website.
The Buyer accepts and declares that they have been fully informed via this written contract that the ordered product is subject to copyright and technical specifications, is digital in nature, involves no physical shipment or dispatch, and that delivery takes place entirely online and electronically via post-order access (download / account assignment) links.
ARTICLE 3 - CONTRACT PRODUCT INFORMATION AND PRICING
- 3.1. The service subject to the contract consists of in-game virtual addons, patches, graphic models, and mods showcased on our platform by third-party contracted sellers (mod creators) or offered directly under the Seller's assurance.
- 3.2. The final sales amount paid by the Buyer is the total clearly and transparently displayed inside the cart at the payment and confirmation step, including VAT (if applicable) and all taxes.
- 3.3. Following payment confirmation, payment is collected with POS/3D Secure protection via the Seller's contracted payment providers. The order transaction receipt or e-archive invoice generated through the system is delivered to the Buyer's registered email address.
ARTICLE 4 - GENERAL PROVISIONS, COMMITMENTS, AND COMPLIANCE
- 4.1.The Buyer declares that they have reviewed and obtained accurate information regarding the basic technical features and minimum system and game version requirements of the goods or services subject to the contract on our website's showcase and listing details.
- 4.2.The electronically delivered package product is fulfilled to the Buyer as soon as possible following confirmation by granting server access and linking it via the "My Profile - My Orders" tab.
- 4.3.Platform management cannot be held liable for issues arising from the user's insufficient or low-end hardware, conflicts with third-party mods, or not owning an original licensed copy of the game.
- 4.4.The Buyer may not distribute purchased products to third parties for unlawful commercial trade, copy and sell them without permission, or alter and present them as their own.
ARTICLE 5 - RIGHT OF WITHDRAWAL AND LEGAL EXCEPTIONS
- 5.1.Under the legislation of the Ministry of Trade of the Republic of Türkiye, exercising an unexcused Right of Withdrawal for software assets is exempted under "services performed instantly in an electronic environment."
- 5.2.Since the Buyer gains instant download rights immediately after purchasing the product, they cannot request an unconditional refund without cause.
- 5.3.In the case of technical defects, the Buyer must report the complaint to the support team within the first 2 (two) business days. If the defect is verified by technical staff, a refund or product repair is provided.
ARTICLE 6 - PRIVACY AND DATA SECURITY
Personal data provided by the Buyer is protected in accordance with KVKK (Personal Data Protection Law). Payment data is secured directly through BRSA-approved providers; the Seller does not store credit card details in its own database.
ARTICLE 7 - DISPUTE RESOLUTION AND COMPETENT COURT
In the event of a legal dispute, Consumer Arbitration Committees or Consumer Courts are authorized as the resolution authority according to monetary thresholds.
Upon full completion of the order under all its terms, the parties shall be deemed to have confirmed their voluntary electronic acceptance of this Distance Selling Contract.
