Delivery and Return Terms
Review our detailed delivery and return terms for digital products.
Online Delivery Terms
- All products offered for sale or obtained through our platform (ETS2.tr) qualify as "Digital Content." These consist of game mods, vehicle skins, patches, 3D vehicle models, map support packages, and other software-based addons.
- From the exact moment your payment for the digital product you selected and added to your cart is successfully completed via our secure payment infrastructure, access rights to the purchased content are approved and download links are automatically and simultaneously assigned to your user profile.
- You can access the relevant download links at any time from your product summary under the "Purchases" or "Orders" menu on your profile page on our website.
- Since the purchase subject to the order does not have a "tangible - physical" nature, delivery is not performed through physical shipment. It is fulfilled immediately in the electronic environment and delivered to the consumer without waiting for cargo.
- Our Customer/User is responsible for downloading the purchased modification or digital addon smoothly onto their personal devices and supported operating systems, meeting minimum version requirements, and personally fulfilling the original licensed game version requirements.
Return and Right of Withdrawal Conditions
Pursuant to Article 15/1-g of the "Distance Contracts Regulation" published in Official Gazette No. 29188 dated 27.11.2014, "contracts relating to services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer" are among the primary exceptional contracts where the right of withdrawal cannot be exercised.
In line with this legal regulation, once digital products, mod files, or addons are presented electronically to the user and file access rights are granted upon order confirmation, direct cancellation, unconditional return, or instant withdrawal requests strictly cannot be processed due to their legally copyable and distributable nature that cannot be reclaimed.
Our platform records with date-and-time log stamps that the product delivery link has been generated in the customer account, the relevant license key has been activated, and download buttons have been clicked. Refund requests for ordinary "withdrawal" purposes concerning software and content technically proven to have been downloaded and decrypted by the consumer will be declined.
Exceptional Cases (Eligible for Refund)
However, if there are "clear technical defects"—such as the purchased product being completely corrupted and unopenable, failing to include the core features promised in its description, or an archive file being faulty or missing material—and these cannot be repaired or resolved through our support team's intervention, a refund/cancellation process may be initiated to resolve the issue.
Important Warning!
For technical and legal reasons, refunds cannot be granted on grounds directly involving the customer's hardware, oversight, or license non-compliance—such as "I bought the wrong mod," "It didn't work because my game is not an original licensed copy," "It lagged on my computer," or "I no longer want to use it." Reviewing product details before purchase is entirely the Buyer's responsibility.